Tell us what happened.
A short description is enough to start. Call with the actual address and the door, key or vehicle involved.
Three details make a useful call.
The place. Give the street address, unit and actual entrance. For a vehicle, include the parking area and a safe visible reference.
The problem. Say whether the key is missing, the door is locked or something is no longer working normally. Describe what happened rather than guessing a replacement part.
The permission. Identify the person who can approve work on that door or vehicle. Ask what evidence of ownership or authorization is needed.
Confirm the next step.
Ask about availability, the supported work and the estimate. Explain any shared-building or parking access restriction before arrangements are made. Do not assume a response time, fixed price or universal vehicle compatibility.
Not sure which page fits? Compare the services or read the frequently asked questions. If anyone is in immediate danger, contact emergency services.
